Privacy Policy

fuse-matrix ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website fuse-matrix.com or use our services.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

When you enquire about our services or book a course, we collect personally identifiable information such as:

• Your name
• Email address
• Dietary requirements or allergies (where relevant to our services)
• Any additional information you provide in your enquiry

Automatically Collected Information

When you access our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on those pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and provide customer service
• Process bookings and deliver our culinary education services
• Send you administrative communications regarding your bookings
• Improve our website and services based on your feedback and interactions
• Send marketing communications (only with your explicit consent)
• Comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• Service providers who assist in our operations (e.g., payment processors, email services)
• Professional advisors such as lawyers and accountants where necessary
• Law enforcement or regulatory bodies if required by law

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. For enquiries that do not result in a booking, we typically retain data for 12 months. For customers, we retain records for 7 years after your last interaction with us.

Your Rights

Under applicable data protection laws, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Request data portability
• Withdraw consent at any time

Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. For detailed information about our use of cookies, please see our Cookies Policy.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. We encourage you to review this page periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

fuse-matrix
47 Clerkenwell Road
London EC1M 5RS
United Kingdom
Email: [email protected]